Return & Exchange

We want every piece from The Butchers Riot (TBR) to meet your expectations.

If you experience any issues with your order, please contact our customer service team, and we will be happy to assist you.

1. Return & Exchange Window

Return or exchange requests must be submitted within 7 days after delivery confirmation.

2. Return & Exchange Eligibility

To be eligible for a return or exchange, items must meet the following conditions:

Unworn and unwashed;
In original condition;
All tags and original packaging must remain intact.

3. Return & Exchange Process

To request a return or exchange, please contact our customer service team and provide the following information:

Order number;
Email address used for the order;
Product(s) you wish to return or exchange;
Reason for the return or exchange;
Clear photos showing that the item meets the return requirements.

Our team will review your request and provide further instructions.

4. Non-Returnable & Non-Exchangeable Items

We cannot accept returns or exchanges for items that:

Have been worn or washed;
Have damage, odor, or alterations caused by the customer;
Have removed tags;
Are related to sizing issues.

Size Policy:
We currently do not support size exchanges. We strongly recommend reviewing the size chart on each product page carefully before placing your order to select the most suitable size.

5. Return & Exchange Shipping Costs

For returns or exchanges caused by non-quality-related reasons, all shipping costs will be the responsibility of the customer.

6. Quality Issues

If you receive an item with any of the following issues:

Product defects;
Incorrect item received;
Missing items from your order;

Please contact our customer service team at:

support@tbrriot.com

Please provide:

Order number;
Email address used for the order;
The affected product details;
Clear photos or videos showing the issue.

We will review your request and assist you as soon as possible.

7. Refunds

Approved refunds will be processed back to the original payment method within 3 business days after inspection and approval.

Please note that the actual time for funds to arrive may vary depending on your bank or payment provider's processing time.

8. Lost Packages

If the carrier provides delivery confirmation, including delivery photos, and the package is considered lost due to customer-related circumstances, we may not be able to provide compensation or replacement.

If the carrier confirms that a package has been lost during transit, we will provide: